Trixbox ERP Integration

We utilise an asterisk based PABX and have a system setup that will automatically open the calling customers details when an incoming call is received. This means that all a customers information is only a couple of clicks away when the phone rings.

This utilises the erp_contact module to search through all contacts in the system to find matching phone numbers, which can then be associated to a customer.

Basically, you need to get your web browser to visit

http://yourhost/erp_contact/findbynumber/XXXXXXXX

For each incoming call. This should be doable with various Windows Asterisk add ons such as:

http://www.snapanumber.com/
(Let me know of others please)

Or if you are a ubuntu user, you can use Twinkle and a short script as follows:


#!/bin/sh

/usr/bin/firefox http://yourhost/erp_contact/findbynumber/$SIP_FROM_USER